Monday, November 20, 2017
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Feedback Genius – A Must Have For Amazon Sellers!

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Feedback Genius - Automated Amazon Feedback System - TaughtToProfit.com

If you have sold on eBay and started selling on Amazon one of the major differences you will notice in how buyers interact with sellers is in feedback. Very few people leave feedback on Amazon for sellers, and even fewer will leave feedback when they buy from a seller via Fulfillment By Amazon. If you sell on FBA exclusively your feedback is even less, because people buying via FBA do not even think about feedback because they consider it buying from Amazon directly.

For me personally, I experience about 45% of my sales generating a feedback on eBay, while on Amazon it was around 1% of my sales resulted in a feedback being left (and this was mainly via Merchant Fulfillment, the amount of feedback left from FBA sales was even less)! This is a huge difference, and it can dramatically affect sales if you happen to get a negative feedback. People who are unhappy are more likely to leave feedback in general, and with already low percentages of sales ending up with feedback being left on Amazon, any negative or neutral feedback can drop your total feedback percentage dramatically. (Keep in mind that on Amazon Negative AND Neutral feedback both count against your feedback percentage. The feedback percentage on Amazon is the total positive feedback received minus any negative or neutral feedback. This is different from eBay where the percentage is based on the total feedback received minus negative feedback, and neutral feedback is exactly that, and is neutral in regards to your feedback percentage.)

I have tried in the past to send each customer an email asking if their product was satisfactory and if there was anything I could do to ensure they were completely satisfied. This was time-consuming, but it did generate more feedback than normal. I needed an automated system to manage feedback on Amazon, and the solution I found was Feedback Genius.

Feedback Genius is a system that completely automates feedback requests to your buyer. It will also send you a notification if you received a negative feedback, so you can be sure to get it removed immediately as I mentioned in a previous article found by clicking here. Many sellers do not keep up with their feedback and may not realize they have a negative lowering their feedback percentage and harming their sale; so having a system immediately email you a notification when you get a negative feedback can make you more money with increased sales. Sellers must understand that some buyers will skip buying from you if you have problems in your feedback. When you know the negative feedback exists then you can work to get it removed as quickly as possible, and this will minimize the potential damage the negative feedback can do to your income. I want to also point out that another extremely useful automated system called AMZSuite and it will automatically get negative feedback removed, among many other things like reimbursements. It is worth adding to your toolkit.

In the past I was manually sending customers feedback requests asking for them to leave feedback, but with Feedback Genius you can do the same thing while actually providing the customer a helpful service. You can set Feedback Genius to send the customer an email notifying them when their shipment is out for delivery and gently asking for feedback if they are satisfied. This helps those customers who may not be actively tracking the shipment and this type of feedback request is not as annoying as a seller cold-contacting the customer for the main purpose of requesting feedback. Not only is this a nice email to send your customer, but it will dramatically increase the amount of feedback you receive. My feedback improved by 1,000% in the first 2 months using Feedback Genius!

If you are a new seller or established seller, Feedback Genius will be very beneficial to your profits. You need to generate more feedback on Amazon as it instills trust in you as a seller, and this could be the difference between you getting the sale or your competitor getting the sale. While you could have an employee manage your feedback, or use other software that is available, the simple reality is that in this business efficiency is very important and Feedback Genius efficiently manages your feedback, builds it in an easy way, and keeps you notified if there is any negative feedback received. For those of you selling your own products via Private Labeling, it also provides assistance for building reviews and dealing with negative reviews for your products. Feedback Genius is a must-have service for the Amazon seller and I highly recommend it.

Feedback Genius - 30 Day Trial

Cleer Platinum – Making Online Arbitrage Sourcing Easier

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Cleer Platinum is a Chrome browser extension that gives you quick access to a variety of sites and sourcing opportunities online. It places buttons to access information for the particular item the button is under on the site you are sourcing from. For example, the below image shows the buttons it creates on Walmart’s site.

Cleer Platinum Walmart - TaughtToProfit.com

The “E.C.” button is eBay completed listings for that item. This is valuable even if you do not sell on eBay, because it can show you the demand for a given item. The “E” button is for an eBay search for current listings for that item. The “A” button is for Amazon’s listing(s) for that item. For most of the popular sites you will be sourcing from online Cleer Platinum will add the buttons under each item to make research easy with the click of a button. What if Cleer Platinum does not add buttons to a rare site you are sourcing from? They made it easy with the ability to search for an item on ANY site using Cleer Platinum and highlighting the item and choosing which site you want to research the item on.

Cleer Platinum Manual Researching - TaughtToProfit.com
Cleer Platinum Manual Researching – TaughtToProfit.com

With Cleer Platinum creating buttons on most sites or giving you the feature to highlight and research from any site, it covers all your online arbitrage research needs.

Cleer Platinum Amazon - TaughtToProfit.com

You can see on Amazon it has numerous buttons for each item, like CamelCamelCamel, Keepa, Alibaba, AliExpress, Shopping.com, Google, Ebay Completed Listings, Ebay Current Listings, and you can even search all of those sites with one click by clicking “All.”

If you source products or research them online, you can immediately see how Cleer Platinum would save you a lot of time. I use it regularly, and they are constantly adding features to it. There is only a one time fee, so you do not have to worry about endless monthly fees. If you want to watch a video showing it in action then please go to: https://goo.gl/zm3N1u

Here is a little description from their web site:

“Cleer Platinum:

> Works for resellers, book sellers, even private labelers
> Answers ‘can I make a profit on this item?’ with as little as 1 click
> Has a lifetime 100% money-back guarantee, no questions asked, no tricks
>Now includes BONUS tools and guides (over $50 worth)”

The Lazy Person Works Smarter, Not Harder

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Work Smarter Not Harder? TaughtToProfit.com

“Work smarter, not harder.”

-Lazy person’s motivational saying

The first time I heard this saying something about it bothered me. When I pondered it the reason why it bothered me became readily apparent. This saying is often an excuse for laziness and it also encourages a belief that working less hours in a day is somehow the desired goal in life. Why should we desire to not work harder? Why should we desire to only work smarter? Why not do both by working smarter AND harder? Less work is only desirable to many because they do not enjoy their work, in which case a change in occupation could be more important than a catch-phrase of “work smarter, not harder.”

We should be striving to make our work more efficient and productive, but this does not mean that we should strive to not work as hard. Few people are working as hard as they possibly can in the first place, and to limit their output even more by trying to “work smarter, not harder,” will only decrease productivity and negatively impact their lives. It has the opposite effect of what it is intended to have. Even if you did manage to get the same work done in less time, if that work makes you miserable then you have only delayed the suffering slightly.

I do not believe that most people even object to hard work like they think they do. They object to an erroneous concept of hard work that is not really hard work. The reality is that most of what gets classified as “hard work” is inefficient and unproductive work. So we see people digging a trench all day with shovels and that looks like hard work, but the real problem is that we innately know that what they are doing is woefully inefficient. A simple rental of a back hoe could get the job done in minutes, while it takes them a whole day of “hard work.”

Our God-given reason causes us to have a natural objection to such inefficient work. It is not that most people truly do not want to work hard, rather they do not want to work inefficiently. They want to do work that they know is achieving the maximum productivity. To do work, day in and day out, that you know is inefficient or unproductive is not enjoyable and can be taxing on the soul. People then mistakenly see being lazy as enjoyable over hard work, but this is only because the work they are doing is so unpleasant, boring, and unproductive, or there is some other defect in the work.

Hard work does not have to be inefficient, nor does it have to be unenjoyable. Most people are at their best and happiest in work when they feel like they are getting things done each day. They will find that they have more stamina for their work when they are seeing fruit from their labor. This state of being productive is where people can thrive, and this comes easily when you work smarter AND harder. We should not be trying to find ways to get out of hard work, rather we should be finding ways to increase productivity, improve efficiency, and get more done in the same time each day.

Motivational Quote – Parkinson’s Law

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Parkinson's Law - TaughtToProfit.com

“Work expands so as to fill the time available for its completion”

-Parkinson’s Law, from Parkinson’s Law, and Other Studies in Administration

Essentially this “law” is saying that all the time you allot to a task will be used in the completion of the task, and if you make less time available for the same task you will get more done in less time. While this “law” is not always true, it is certainly a truism. From early childhood we have all experienced this in one form or another. Most of us have experienced it finishing home work from school that should have taken us 2 days to complete but we finished it all on the morning it is due in a few short hours because we had to have it done.

This does not mean that working long hours is all inefficient work, but in many cases that work efficiency could be dramatically improved. How can you even measure your efficiency if you do not keep track of your activities? If you are not already, you need to be keeping track of your time spent throughout the day. This is where an app like Toggl can be extremely helpful for you to spot areas of inefficiency and correct them.

If you give yourself 2 hours a day to answer and manage emails, then that is likely how long it will take (at minimum). Why not challenge your efficiency and give yourself only 30 minutes a day to do that same task that currently takes you 2 hours? Perhaps you will not succeed, but I am certain if you tried you will find ways to be more productive in a shorter time period. You could discover that much of your email work is not needed, or find ways to dramatically decrease it with services like FollowUpThen.

While some may look at this on the surface and view it as restrictive and limiting, I think you will actually find that it works counter-intuitively and brings about a new freedom. You find out really quickly that you are more competent than you though and are able to do a lot more than you once presumed once you start placing time-limits and restrictions on activities and make yourself find ways to finish those tasks in the allotted time. You will bring about creative ideas to get things done and ways to make all aspects of your life more efficient. Far from being restrictive and limiting, it actually helps you free up precious time to use as you see fit. You will also know that the time you are using is being used as efficiently and productively as possible. Give it a try and tackle on task today, give it less time to be accomplished, and see how you rise to the occasion and get it done!

“Redeeming the time, because the days are evil.” (Ephesians 5:16)

Newbie Help – Reviews Can Make Or Break Your Sales

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Ratings Can Make Or Break Sales
Ratings Can Make Or Break Sales

Many newbies to eBay and Amazon see a low price on an item that is selling for a high price and that is the end of their decision-making process. They buy it immediately. Sometimes this can work out well for them, but a very important variable that should be more important than just the return on investment in determining whether to buy an item for resale is the user reviews and ratings.

If you have an item that has issues where the majority of customers do not like it or it does not function as it should then it should be avoided. Selling that item is only going to lead to profit-draining returns, negative feedback, and unhappy customers.

You need to read the reviews if they are bad, as the reviews could be actually unrelated to the item itself. Often on Amazon, for example, an item with a few reviews will be low rated, but the issue mentioned in the reviews is slow shipping or a problem with the seller and not anything actually wrong with the product. Normally a good rule to follow is to not buy something rated below 3 stars in a 5 star rating system. The only caveat to this would if the reviews are not actually reviews, but are feedback about a seller.

Ratings Can Make Or Break Sales
Ratings Can Make Or Break Sales

In the example above this printer could have been purchased for $15.99. It would make a good profit, but it has horrible reviews and out of 52 reviews it received and average rating of 2 stars out of 5. This item is a problem and buying it is just asking for a costly return. It, of course, was put back on the shelf and not purchased for resale.

As a newbie your initial reaction may be to buy anything you can find with a good return on investment, but do not ignore reviews, as they can make or break your sales.