Q&A #2: How Should I Handle Customer Refunds, Especially If I Believe They Are Scamming Me?

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Many people waste time arguing with customers over refunds and returns instead of just doing what is right. They will spend an hour arguing over a $5 refund when they could have won that customer over by handling it well in a minute, and then spent the rest of that time increasing sales. This is foolishness, my friends, and it is the sign of a poverty mentality. Stop lying by claiming “it is the principle, and not the money,” as the truth is your poverty mentality keeps you fighting for ever penny you receive and causes you to sabotage your business with terrible customer service habits.

Music Credit:

“Relaxing Piano Music” Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License
http://creativecommons.org/licenses/by/3.0/